Refund Policies
Please read these terms carefully before using our platform.
1.Refund Eligibility
Customer satisfaction is important to us. Refund requests may be submitted for products that are damaged, defective, incorrectly delivered, or significantly different from the product description.
2.Vendor Refund Period
Each vendor may define their own refund period through the marketplace settings. Customers must submit refund requests within the vendor-configured refund window after delivery.
3.Refund Window Example
For example, if a vendor configures a refund period of 14 days, refund requests must be submitted within 14 days from the delivery date.
4.Refund Processing
Once approved, refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.
5.Non-Refundable Products
Certain products, including customized items, perishable goods, and products marked as non-returnable, may not qualify for refunds.